PRIVACY POLICY
1. Who Are We?
This Website is owned by Álex Martínez Fernández (hereinafter, “Fiction Sun”), who acts as the data controller for the personal data processed through the Website. For any inquiries related to data protection, you may contact us at: contacto @ fictionsunwear.com
2. Information We Collect
We collect personal information to provide you with the best possible experience with our products and services. This information includes:
2.1 Information You Provide Directly:
First name, last name, and contact details (email, phone number, postal address).
Payment and billing details.
Comments or messages sent through our contact form.
2.2 Information Collected Automatically:
IP address, device type, browser, and operating system.
Browsing history and behavior on our website (pages visited, time spent, etc.).
Cookies and similar technologies (see section 7).
Google reCAPTCHA: This site uses Google reCAPTCHA to protect against spam and automated registrations. reCAPTCHA collects information such as your IP address, browser type, operating system, and behavior on our website to determine whether you are a human user and to prevent bot usage. This functionality is classified as a security and functionality cookie and is only activated if the user consents to this type of cookies. The use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service.
2.3 Information from Third Parties:
We may receive information from third parties when you interact with external services integrated into our website. For example, if you use the login with your Google account, we will receive certain data necessary to authenticate your identity, such as your name, email address, and a unique identifier. We may also receive limited information from payment platforms (such as transaction status) to process and manage your orders properly.
3. How We Use Your Information
We use your personal data responsibly and in accordance with the law to provide you with an optimal and personalized service. Below, we explain the main purposes for which we process your information:
- Order Processing: We use your personal data to manage the entire purchase process, from order confirmation to shipping and possible returns, ensuring a smooth and efficient shopping experience.
- Communication: We use your data to send you communications related to your purchase, such as order confirmations, updates on the status of your shipments, and responses to any inquiries or requests you make. It also allows us to keep you informed about news that may be of interest to you.
- Marketing: If you have given your consent, we use your information to send you personalized promotions, special offers, updates on new products or events, as well as other relevant news we believe may interest you.
- Service Improvement: We anonymously analyze the use of our website to better understand how you interact with it, which allows us to improve both its functionality and the content we offer, optimizing your browsing experience.
- Legal Compliance: We process your personal data to ensure compliance with all our legal and tax obligations, such as issuing invoices, complying with data protection regulations, and other regulatory responsibilities.
At all times, we are committed to processing your personal data transparently, securely, and with the utmost respect for your privacy.
4. Sharing Information with Third Parties
We share your personal information with third parties only in the following cases, always under strict controls and security measures:
- Payment Processing: To process payments securely and efficiently, we may share your data with trusted and certified payment platforms —such as PayPal, Google Pay, and Apple Pay— which operate under advanced standards of financial data protection.
Additionally, to enable Klarna’s payment solutions, certain personal data is transmitted to Klarna during the checkout process, such as contact information and order details, in order to assess user eligibility and tailor the available payment options. The processing of this data is carried out in accordance with Klarna’s privacy policy, available at: https://www.klarna.com/privacy/
- Shipping and Product Delivery: We use logistics and transportation providers to deliver our products. These third parties have access only to the information strictly necessary to perform their function, such as your shipping address, and are required to comply with data protection regulations.
- Legal Compliance: In cases where we are legally obligated, by regulations, or in response to a valid request from competent authorities, we may share your personal information with the corresponding bodies to fulfill our legal responsibilities.
In all these cases, we ensure that the third parties with whom we share your data comply with the strictest regulations and standards regarding personal data protection.
5. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes described in this policy or as long as a business relationship exists. Once this period ends, we will delete or anonymize your data, unless the law requires its retention.
6. Your Rights
As a user, you have a series of rights related to the processing of your personal data, which you can exercise at any time:
- Access: You have the right to obtain confirmation about whether we are processing your personal data, as well as to access it and know the details of its processing.
- Rectification: If you believe your data is inaccurate or incomplete, you can request its correction or update to ensure that the information we hold about you is accurate and complete.
- Deletion: You can request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent, unless there is a legal obligation that prevents us from deleting it.
- Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances, such as when you contest the accuracy of the data or have objected to the processing.
- Data Portability: You can request the transfer of your personal data to another data controller in a structured, commonly used, and machine-readable format, when technically feasible.
- Objection: You have the right to object to the processing of your personal data, especially when the processing is based on legitimate interests or used for direct marketing purposes. In these cases, we will stop processing your data unless there are legitimate and overriding grounds to continue.
To exercise any modifications to your data, please contact us in the Contact Us section.
7. Use of Cookies
Our website uses cookies and similar technologies to enhance the user experience. You can find more details in our Cookie Policy.
8. Information Security
We take both technical and organizational security measures to ensure the protection of your personal data. These include, but are not limited to, the use of advanced encryption systems, restricted access controls, and authentication protocols to prevent unauthorized access, as well as backup and disaster recovery procedures to avoid accidental or unlawful loss, alteration, or destruction of information. We are committed to maintaining a secure environment for your data at all times.
9. Changes to the Privacy Policy
We reserve the right to modify or update this privacy policy at any time, based on changes in our practices, technologies, or in accordance with new legal regulations. Any changes will take effect immediately upon publication, so we recommend that you review this section regularly to stay informed of any updates.
10. Acceptance and Consent
The User declares that they have been informed of the conditions regarding personal data protection, accepting and consenting to the automated processing of their data by Fiction Sun, in the manner and for the purposes indicated in this Privacy Policy.